Refund and Returns Policy

We strive to provide top-quality preparation books, question papers, and study resources. This policy explains our guidelines for replacements, returns, and refunds.

Last Updated: September 2026
Damage & Defect Protection

Free replacement for printing defects, missing pages, or damaged parcels.

48-Hour Window

Report damaged or incorrect items within 48 hours of parcel delivery.

Hassle-Free Replacement

Fresh replacement copies are dispatched promptly without extra shipping charges.

Direct Bank Refund

Approved refunds are credited back to original source within 5-7 business days.

Quick Jump: 1. Physical Books 2. Digital Services 3. Eligibility 4. How to Return 5. Refund Timelines 6. Order Cancellation 7. Helpdesk

1. Physical Books & Practice Paper Orders

For physical books, previous year question papers, and study material orders delivered via India Post or courier:

  • Damaged / Defective Copies: If your book contains major printing errors (e.g., blank pages, misprints, binding separation, or torn covers caused during transit), you are entitled to a 100% free replacement or refund.
  • Wrong Item Delivered: If you received a different book title or edition than what you ordered, we will send the correct book immediately upon receiving confirmation.
  • Reporting Window: Defective or damaged items must be reported within 48 hours of parcel delivery.

2. Digital Services, Quizzes & Online Materials

Since digital mock tests, online quiz access, and downloadable PDF study notes are instantly accessible upon payment:

  • Digital service purchases are generally non-refundable once content access has been granted.
  • We encourage users to review the free preview sample papers and test modules before finalizing digital purchases.
  • In case of double payment or accidental duplicate transactions for digital services, the extra amount will be refunded upon verification.

3. Return Eligibility & Non-Returnable Items

Eligible for Return / Replacement:
  • Damaged parcel or physical transit damage
  • Manufacturing defects (missing pages, inverted printing)
  • Incorrect book edition or title received
  • Double transaction charge for a single order
Non-Returnable Conditions:
  • Change of mind after shipment has been dispatched
  • Books with pen/pencil marks, highlighting, or dog-ears
  • Requests made after the 48-hour delivery reporting window
  • Parcels returned due to incorrect recipient address or refusal to accept

4. How to Initiate a Return or Replacement

Follow these 3 simple steps to request a replacement or refund:

Step 1
Capture Proof

Take clear photos or a short video showing the defect, missing pages, or damaged book package.

Step 2
Contact Support

Send your Order ID and proof via WhatsApp to +91 90084 90405 or email kpscvaani@gmail.com.

Step 3
Resolution

Upon verification within 24 hours, we dispatch a fresh copy or initiate an immediate payment reversal.

5. Refund Processing Timelines

When a refund is approved:

  • UPI / Net Banking / Debit Card: Refunds are credited back to the original source bank account within 5 to 7 working days.
  • Credit Card: The reversal will reflect in your next monthly billing cycle depending on your issuing bank.
  • Out-of-Stock Titles: If an ordered book becomes unavailable from the publisher, a 100% full refund is initiated immediately.

6. Order Cancellation Policy

You may request cancellation of a physical book order before the package is dispatched (typically within 12 hours of placing the order). Once an order has been dispatched and handed over to India Post / courier service with a generated consignment number, cancellation is no longer possible.

7. Returns & Refund Support

For any questions regarding order status, returns, or refund processing:

Halli Technologies / KPSC Vaani Helpdesk

kpscvaani@gmail.com

+91 86602 55805 / +91 90084 90405

Contact Support